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Google Duplex Automated Restaurant Booking Expands To 43 States 03/07/2019

09 March, 2019, 00:40 | Author: Lloyd Doyle
  • Google Duplex assistant is coming to more states and restaurants

If you've got one of Google's Pixel devices, you can now offload the task of making restaurant reservations over the phone to the Google Assistant in more than 40 states. Google explained in a blog post that Google Duplex will be available on Pixel phones in more states. Due to individual State laws surrounding the consent of calls being recorded, Google was not able to make the feature available in those last few States, at least not right now. With 43 states now supported, the states and locations that are not supported are now the clear minority. You can see the full list of supported states by clicking the following link. This latter was also a concern with Google's Call Screen feature for Android which was later addressed by providing transcripts of the call.

From there, the virtual assistant will call the restaurant and try to make a reservation for you at your specified time. In case you are not familiar with Duplex, it is an AI which sounds like a human and it can call a restaurant and reserve a table for you! Like the business hours aspect, the calling to a business is only implemented if there's not a way for the Assistant to make a booking online first.


As of now, users of the original Pixel, Pixel 2, and Pixel 3 smartphones can use Duplex if they are in any of the 43 U.S. states.

Ask about the weather for "today", for instance, and once Google Assistant has answered you can say something like "what about tomorrow?" straight away, with Continued Conversation ensuring the Assistant understands the context. All you need is to wait for the notification of a successful booking either on your phone, in your email, or directly in your Google calendar even. Google said it will continue to upgrade and remodel the system based on feedback from consumers and analysts who will use the AI-powered reservation service.

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