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O2 investigating UK-wide network outages

07 December, 2018, 00:21 | Author: Lloyd Doyle
  • O2 shop sign in central London

Thousands of customers are believed to have been affected in the data blackout, which is also affecting customers of other mobile providers who use O2's service.

Millions of people have been having problems with their mobile phones this morning, after the O2 network went down.

O2 is the second largest mobile network in the United Kingdom, and supplies connectivity for other smaller networks including Sky, Tesco Mobile, Lycamobile, and GiffGaff.

The network confirmed on Twitter that its users are "unable to access data services" and 4G coverage.

O2's network has been down since the early hours of this morning and the comapny's technical teams are still working the resolve it. "We fully appreciate it's been a poor experience and we are really sorry".

When these networks are taken into account, up to 32 million customers are affected.

The company said one of their third party suppliers had identfied a software issue in their system. Voice calls are working OK.

Customers with the mobile phone company O2 have been left without service today after the network went down.

. Londoners, for example, are finding that the Countdown timers at bus stops are all crippled as they can't communicate with London's transport executive, TfL. "This issue is being investigated". "We apologise to our customers for any inconvenience".

The company, the second-largest mobile network in the United Kingdom, said it was investigating the technical fault.

O2 have assured customers that they are working as hard as possible to get the networks up and running as soon as possible.



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